Privacy Policy
At Lace & Liora, your privacy matters to us. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website, create an account, log in, place an order, or contact us.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect personal information that you provide to us directly when you use our website, including but not limited to:
- Your name
- Email address
- Shipping and billing address
- Phone number, if provided
- Order details and purchase history
- Messages or information you provide when contacting customer support
If you create an account or log in using your email address, we collect the information needed to create and manage your account.
Google Login
Our website may allow you to log in using Google. If you choose to sign in with Google, we may receive basic account information from Google, such as your name, email address, and profile information made available through your Google account permissions.
We use this information only to help you create or access your Lace & Liora account, provide a smoother login experience, and manage your customer account on our website.
We do not use Google login information for any unrelated purpose, and we do not sell or share your Google account information with third parties.
How We Use Your Information
We use the personal information we collect for the following purposes:
- To create and manage your customer account
- To process, confirm, and fulfill your orders
- To arrange shipping and delivery
- To provide customer support
- To process exchanges, refunds, or order-related requests
- To communicate with you about your account, orders, or inquiries
- To improve our website, services, and customer experience
- To help prevent fraud, unauthorized activity, or misuse of our website
Email Communications
We may use your email address to send you order confirmations, shipping updates, account-related notices, customer support responses, and other service-related communications.
If you choose to subscribe to marketing emails, we may also send you updates about new arrivals, promotions, and brand news. You may unsubscribe from marketing emails at any time by following the unsubscribe instructions included in our emails.
Sharing of Information
We respect your privacy. We do not sell, rent, trade, or share your personal information with third parties for their marketing purposes.
We may use trusted service providers only when necessary to operate our website and fulfill customer orders, such as payment processing, shipping, website hosting, security, analytics, or customer support tools. These service providers are permitted to use your information only as needed to provide services to us.
We may also disclose information if required by law, legal process, or to protect the rights, safety, and security of Lace & Liora, our customers, or others.
Payment Information
Payment information is processed securely by our payment service providers. Lace & Liora does not store your full credit card number or full payment account details on our own servers.
Cookies and Website Data
Our website may use cookies and similar technologies to help the site function properly, remember your preferences, improve your shopping experience, analyze website performance, and support security features.
You can choose to disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information for as long as necessary to provide our services, manage your account, fulfill orders, resolve disputes, comply with legal obligations, and maintain business records.
Your Privacy Choices
You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable legal and business record requirements.
You may also unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us directly.
Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
Third-Party Links
Our website may contain links to third-party websites or services, such as social media platforms. We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review their privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our website after changes are posted means you accept the updated Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:
Email:[email protected]
Mailing Address:
1401 21st St #13391
Sacramento, CA 95811
United States